Physical Therapy Home Exercise App

Over the last few years, I’ve seen physical therapists for minor injuries and was always surprised by the variation in ways they provided instructions for home exercises. I've been given links to digital PDFs, printed-out instructions, and even hand drawn stick figures to remember my exercises. These experiences served as inspiration for my latest project: … Continue reading Physical Therapy Home Exercise App

Claiming Missing Loyalty Program Points (Part 2): App Analysis and First Wireframes

In Part 1, I explored how restaurants and retailers help customers submit a purchase to claim missing loyalty points, after running into the issue at my local grocer. Here I'll dive into my grocery store's existing app and my first attempts to design a solution. Disclaimer: I am not affiliated with Star Market or Albertsons … Continue reading Claiming Missing Loyalty Program Points (Part 2): App Analysis and First Wireframes

Claiming Missing Loyalty Program Points (Part 1): The UX Problem

In 1896, the Sperry & Hutchinson Co (S&H) launched the first retail loyalty program. The company doled out Green Stamps which customers pasted into booklets and eventually redeemed for products in a catalog. By the 1960s Green Stamps had a national presence, and over time other companies launched their own loyalty programs, using new methods … Continue reading Claiming Missing Loyalty Program Points (Part 1): The UX Problem